Orders are shipped from Auckland, New Zealand.

We ship locally within New Zealand and internationally to Australia.

All orders will be sent by tracked courier. New Zealand orders are shipped by NZ Post Courier and Australian orders by DHL Express. Once your order has been shipped, you will receive a shipping confirmation email with a tracking link which you can use to check on your order's delivery status.

We aim to ship your order as quickly as possible. For this reason, order changes (adding or removing items) are usually not possible, however please let us know and we will do our best to make the requested changes if your order has not been packaged or shipped yet. After this stage, please follow our returns process to return any unwanted items. 

Occasionally an item from your order may be out of stock.  We will email you to ask if you would prefer an exchange (for example, a different colour or size) or a refund.  If we are unable to contact you, we will refund the out of stock item and ship the rest of your order.

In the rare event that your order is lost in transit, we will replace or refund your purchase. If you haven't received your order in a reasonable timeframe, please let us know.  We will lodge a lost item enquiry with the postal carrier and if the parcel is unable to be located, we will process a replacement or a full refund according to your preference.  

Our shipping costs do not include custom duties and taxes. Generally, goods valued at less than AU $1000 are exempt from duties and taxes. However, we recommend that you confirm this by checking the Australian Border Force website before placing an order.